Shipping policy

We make everything fresh daily, and many items require a 24hr-3 day process. Therefore, please be advised that we cannot guarantee all items for orders that are made less than 24 hours in advance.

Some product slots book up fast in advance and same-day delivery cannot be guaranteed to be always available if other customers have booked their order in advance for the day you require. To avoid disappointment booking as far in advance as possible is advised as our handmade products require time to prepare.

The products ordered by you can only be delivered to the delivery address provided by you to us, or collected by you from one of our shops designated by you, within a given time slot selected in your order.

If for any reason you find yourself unable to collect your order from the designated shop within the given time slot, we will retain your ordered Products for collection by you for 24 hours, or we may be able to arrange to deliver to you within our delivery time slot and delivery zone during the next 24 hours (subject to delivery availability).

If for any reason no one is present to receive delivery at the delivery address you have provided to us we will take the products back and retain the same for 24 hours during which time you may telephone us at 01111162062 to either arrange for personal collection or for delivery by us within 24 hours (subject to delivery availability) upon payment of a further delivery charge.

Delivery is available only within our delivery radius to selected Cairo areas.